Product reviews for Vortex 525ZR-38 Aluminum Rear Sprocket 38 Tooth 525 Pitch

I ordered a tire from thmotorsports that the manufacturer had discontinued two years earlier and which I could not find anywhere else, without checking customer reviews first, something I never do.  Had I checked reviews first I would never have placed the order as the reviews I read after placing my order were uniformly awful.  But rather than call and cancel the order, which was my first impulse, I resisted the urge to do so and waited.  A day later, the shipping update said my tire had shipped, so I waited.  Another day later, the shipping update said my tire would arrive a day later by the end of the day so I waited.  On the appointed day, the tire, exactly the tire I had ordered and which was unavailable anywhere else, arrived at the end of the day, brand new, in perfect condition and I was utterly amazed.  Thank you, thmotorsports, I am so glad I did not look at your reviews before placing my order.

Easy process navigation  of website is very food

Very easy to navigate and had exactly what I needed

Quick ship, good quality

good price

First order experience was great. Received the day after I ordered.

I ordered the very same item on Jul 21st, got a shipping notification and tracking number but the item appears to be stalled somewhere. I need it sooner rather than later. I have spoken with customer service via telephone call and online chat, but not getting much of a response from either. Appreciate someone looking into it as I need this item quickly. Thanks, Tim.

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