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Product reviews for Motive Gear 2410604SER
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I purchased a replacement window for my Nissan truck. While it is a direct replacement, it requires different than factory gasket which was not included or offered with my purchase.
My experience with customer service was poor. I contacted customer service to buy a gasket and was greeted by a very rude man that informed me that he could not help me unless I could give him the gasket part number. I told him I didn't know it and frankly assumed it it was necessary to installing my truck it would be included. He snarkly told me no, that's why they have different part numbers. After some searching around, I found that the necessary gasket is approximately 50% additional to make your "direct replacement" work.
Next I phoned again to get a return label, but have yet to receive the email. I will follow up again for the return label for return this item.
My experience with customer service was poor. I contacted customer service to buy a gasket and was greeted by a very rude man that informed me that he could not help me unless I could give him the gasket part number. I told him I didn't know it and frankly assumed it it was necessary to installing my truck it would be included. He snarkly told me no, that's why they have different part numbers. After some searching around, I found that the necessary gasket is approximately 50% additional to make your "direct replacement" work.
Next I phoned again to get a return label, but have yet to receive the email. I will follow up again for the return label for return this item.
From:
Denny D
|
Date:
12/1/2018 9:30 PM
aaa+++
From:
David W
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Date:
3/1/2017 12:47 PM
Very easy to process my order.
From:
James V
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Date:
2/22/2017 9:51 AM
Quick
From:
Robert H
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Date:
1/31/2017 8:41 AM
easy to find what you need and check out is a breeze
From:
ED PARIS
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Date:
1/25/2017 12:39 AM