Most products at Autoplicity.com are eligible for return within 30 days of the shipment date. Contact our Customer Service Department at 800-299-1028 to request approval for a return or email [email protected] All returns must be processed through the Customer Service Department. Upon approval, an RMA # will be issued with instructions on how and where to process your return. All items must be returned in new, un-used condition, contain original packaging and documentation and contain all hardware and accessories.